Your brand's online reputation directly influences whether customers choose to do business with you. Reviews are a huge part of this. 88% of consumers trust online reviews as much as personal recommendations, and research suggests that reviews…

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What's the problem with meetings? Yes, many lack purpose and focus--and most go on too long. But there's another underlying problem: Everybody talks too much. Human beings simply aren't wired to sit around all day in a closed room communicating…

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WAtoday – Nov 10, 2:02 PM

WA has Australia's deepest and most persistent gender pay gap and the group's executive director Tania Cecconi said while the resources sector was often blamed, the gap was actually much higher in another sector. The health and social services…

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Jason Fried is the founder & CEO at Basecamp. He's the co-author of Getting Real, Remote, REWOR K, and It Doesn't Have To Be Crazy At Work. Basecamp is a privately-held Chicago-based company committed to building the best web-based tools possible…

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While customer experience is a key business driver for any company, few have yet to understand that, in the digital age, when customers can instantly access swathes of information about a company and its competitors, it has become fundamental to…

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