Hello and welcome to my Nuzzel newsletter!
Social Media Strategist | Love God, #socialmedia advocate @SetonFamily, #tech evangelist, Coffee Ninja, Dad who wears socks w/ sandals NOT, #BeSocialAlways)
Voices of Customer Experience Blog
– Dec 12, 2019, 6:00 AM
Caught up on your CX reading this year? There's still time! And with the holidays in full swing, there's no better time to politely request some light reading as a stocking-stuffer. But what books to cozy up to the fire with, you ask? Look no…
The News: At Dreamforce 2019 – Salesforce, introduced Customer 360 Truth, a new set of data and identity services that Salesforce claims will enable companies to build a single source of truth across all of their customer relationships.
Kerry O'Shea Gorgone
– Dec 12, 2019
If your parents (or grandparents) are anything like mine, chances are you've heard them lament how good manners have become an anachronism, no longer taught or expected. Some media outlets have even expressed the fear that good manners are in…
If you run a website or blog, chances are you've been hearing a little about Google's new image format, WebP. While most developers are just starting to make a buzz about it, WebP has actually been around since 2010. So what makes it such a big…
“That the employee experience can make or break the customer experience. Focus on asking your team what they need to best help customers and to care for themselves as humans, then implement it.” – Jenny Dempsey, CX Manager at…