How do you know if your customers are truly happy with your product? How can you identify your biggest fans and advocates, and/or your most unhappy and dissatisfied customers? The Net Promoter Score (or NPS) aims to answer these questions in a…

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Oftentimes for technology companies, the excitement of scaling is met with struggle. When you're at the point of continuously hiring more employees and building more products in parallel — not to mention the products themselves getting more…

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