The engineer reviewed his options one last time. While he was making an important decision, it was like many other important design decisions. If he made the right one, his work would be lost to obscurity. Yet, if he screwed the design or…

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Katy Kvalvik is our guest. A few years ago… two consecutive accidents caused Katy to sustain multiple life-altering injuries that forced her to relearn almost everything… including how to walk. As you can imagine, that experience of…

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“This is exactly what we need right now,” the head of engineering said to me. We were reviewing the eight user experience plays his team chose (out of the 130 I presented) during our Creating a UX Strategy Playbook workshop. They'd…

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A message appeared to users at the top of the screen that was deep in the administration system for Google's G-Suites apps. It read “The new User management feature has more efficient workflows, time-saving features, insights about account…

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The piston-based combustion engine, that marvel that powers automobiles and revolutionized the industrial age, has one major flaw: it can't start itself. Once it gets going, the spark plugs ignite the fuel which push the pistons in sequence…

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