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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. For American Airlines, 2019 involved diatribes from customers, often business travelers, Wall Street and seemingly every customer on Twitter.
The Washington Post
– Jan 14, 6:13 AM
“I'm here to see Frank,” said the lawyer, a 33-year-old with hangdog eyes and a perfect part named Glenn Zeitz. “It was like the Red Sea parted,” Zeitz, now semiretired, recalled one recent morning, looking back on that…